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Westlake Village, California - USD Full Time Posted: Friday, 12 October 2018
Job Description

3-6 Month Contract to Permanent

Provide knowledgeable PC/Mac software, hardware, and network connectivity troubleshooting. Diagnose and resolve these issues for corporate employees and sales associates. Installation, configuration and onsite support of PC/Mac software, hardware, and network devices located within the designated regions/offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Installs, configures and troubleshoots Windows and MacOS operating systems.

Installs, configures and troubleshoots network cards/Wi-Fi network connectivity software.

Installs, configures and troubleshoots proprietary application software.

Installs, configures and troubleshoots PC/Mac hardware and other approved peripherals.

Assists Network Engineers in debugging network issues as required.

Setup or moving of PC/Mac workstations or laptops

Configures and troubleshoots network printers and printing on client computers.

Resolve issues in a timely manner.

Ensure customer satisfaction with every interaction.

Keeps customer informed of issues and provides update in status in ticket tracking system.

Performs special projects as requested by supervisor.

Escalates issues as necessary to other groups within the IT organization.

May be required to travel overnight.



Offers help to accomplish tasks or objectives outside one's area of primary responsibility.

Brings problems to someone's attention that can help when unable to offer personal assistance.

Treats customers (internal and external), colleagues, subordinates and superiors with respect.


Communicates with customers (internal and external), peers, subordinates and superiors with a positive

and professional attitude.

Communicates all the information necessary for someone to understand any given situation and confirms

understanding from the individual(s) being given the information.

Listens and observes attentively, allowing an exchange of information. Anticipates questions.

Writes clearly and concisely, with an appropriate awareness of the intended audience.

Responds in a timely and effective manner to internal and external correspondence and communication

Decision Making

Uses sound logical judgment to choose an appropriate course of action.

Takes decisive action and seeks assistance of others in decision-making, as appropriate.

Evaluates risks, consequences and interests of those affected by decisions.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Basic understanding of networking and TCP protocol

Ability to install &troubleshoot operating system software

Ability to install hardware, peripherals and resolve hardware conflicts

Ability to provide support via telephone to end-users

Ability to work independently

Ability to handle multiple priorities and possess a high degree of flexibility

Ability to take initiative and work well under pressure

Strong interpersonal and communication skills

Strong team player attitude essential

Strong Time Management skills

Strong problem-solving skills

Strong written and verbal communication skills.



Windows and MacOS (installation and troubleshoot)

Microsoft Office (installation and troubleshoot)

2 years desktop and Internet access support experience

Strong knowledge in all Microsoft Products including (Office, Office365 applications, Sharepoint, and Yammer)

Basic network and server administration knowledge.


3+ years desktop support experience

Experience with MAC OS and Apple i-products

MCSA and/or CNA, or 2 years' experience as technical support person in a network environment.

Windows MCP or 2 years equivalent experience.

Experience with HTML, Flash, and other web technologies.


MCSA or MCSE, A+, or equivalent work experience.

Company Description MDS is a business and technology solutions provider founded in 1992. We provide vendor neutral IT solutions on a national and international level. MDS has built a stellar reputation based on our customer focus and expertise in converging IT service areas on a custom level for our clients. We pride ourselves on providing tailored solutions that increase effectiveness, efficiency, and profitability.

Westlake Village, California, United States of America
Micro-Data Systems, Inc.
Micro-Data Systems, Inc.
10/12/2018 2:06:32 AM

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