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Vernon Hills, Illinois - USD Full Time Posted: Wednesday, 11 July 2018
Job Description

Japanese CNC Machinery maker seeks a Service Engineer.

A service technician is responsible to handle all installations and repairs of the machines.

  • Responsible to install all new machines at the customer's site and train customer on proper operation, safety of the machines and maintenance of the machine.
  • Responsible to diagnose the machine problem at the customer's site and do all possible repairs. If any parts are required, the service technician needs to communicate with the office to order parts.
  • When a service technician is scheduled out for any service calls; he is responsible to make all travel arrangement for himself such as booking flight, rental car, and hotel reservation.
  • This job may require more than 85% of travel.
  • All service technicians are required to report to their manager to let them know the status and progress of the job on a daily basis, and/or when a job is completed. It is their responsibilities to communicate with the office to report their schedule.
  • When the service call is completed, a service report must be signed off by a supervisor at the customer's.
  • When in office, a service technician is to help out with the Service Desk/Phone Support and parts testing for RMA.
  • Troubleshooting the machines over the phone and any related issues, if it is not able to fix the problem over the phone, a service call needs to be set up to follow up.
  • They must determine if the parts are good for re-stock, or defective. If the parts are defective, a claim report must be filed to the proper factory for warranty purpose.

- Entry level is welcome
- English communication skill
- PC skill
- A.A. degree or higher

Vernon Hills, IL

Medical, Dental, 401K, and other benefits available.

Start date

Vernon Hills, Illinois, United States of America
Actus Consulting Group
Actus Consulting Group
7/11/2018 8:31:41 PM

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