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Sterling, Virginia - USD Full Time Posted: Friday, 14 September 2018
Job Description

Entry Level (Level 1) applicants considered

Basic understanding and knowledge of Microsoft Windows system administration and technical support for stand-alone PC hardware and software and local area networks. Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to users on all MSP supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.
Manage our MSP portal and provide our customers with Weekly/Monthly reports
Serve as the first point of contact for local and remote end users seeking technical assistance over the phone or email
Provides both technical and instructional support
Installs and maintains PC hardware and software products according to department standards
Setup end user accounts
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Logs events and problems/resolution in Customer Record
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Maintains, promotes and protects confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
Excellent written and verbal communication skills and positive professional attitude are required.
Performs routine duties under minimal direct supervision
Ability to pay attention to detail to meet deadlines and function under pressure
Must work effectively as a team player.
Track and log time in an effective manner to help facilitate customer billing and accounting
Perform other related duties assigned by management.
EDUCATION/EXPERIENCE: An AS/BS degree in Information Technology or related field preferred. A High school diploma or equivalent plus one to two years' experience in helpdesk, desktop support, or related experience may be substituted in lieu of a college degree.
GENERAL INFORMATION: The general work hours for this position are 8:00 am - 5:00 pm Monday through Friday. Some Weekends/Night may be required.

Starting Salary: $14.00-$16.00 per hour.


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Sterling, Virginia, United States of America
TeamLogic IT of Ashburn, LLC
TeamLogic IT of Ashburn, LLC
9/14/2018 9:20:28 PM

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