Skip to content


Advertise your job!

Santa Clara, CA Full Time Posted by: ServiceNow Posted: Friday, 11 June 2021

Military Veterans are Encouraged to Apply.

Company Description

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team - This position reports to: Director of Product Management, RPA

Come join the RPA Product Management Team and work with a talented group of PMs, developers, designers and researchers in the automation space. The RPA Product Management Team is building an integrated solution within the ServiceNow Platform which will provide scalable and intuitive platform services that enable ServiceNow, partners and customers to build, extend and deliver ServiceNow products.


Your mission will be to promote the integrated RPA Platform to our existing and prospective Customers by showcasing the value that our RPA Platform can offer by automating the processes. This role is extraordinarily collaborative, working with peer inbound and outbound product managers across BUs, customers, engineers, designers, researchers, pricing operations, compliance, IT and other cross functional teams.

  • What You'll Do:
  • Drive product vision and strategy that sets us up for success as we look to scale to $10B+ in revenue
  • Provide subject matter expertise and perspective on ServiceNow's unique differentiators against other RPA and Automation solutions
  • Lead conversations with Customers about taking advantage of Robotic Process Automation to drive their digital transformation
  • Collaborate with customers, researchers, and designers on developing and testing innovative product ideas to enhance our RPA offering
  • Engage stakeholders on necessary inputs for RPA product strategy & roadmap, get buy-in, manage communications, expectations and dependencies
  • Validate and refine product designs/early product offerings through Design Partner Program, Product Advisory Council and with other customers directly
  • Be a voice of the customer and provide a business perspective on value during day-to-day development
  • Be a visible product expert, sharing best practices both internally and with customers
  • Help drive and deliver ServiceNow's vision for Hyper Automation
  • Collaborate with Product Marketing, Field enablement, Sales and User Learning to produce go-to-market materials


To be successful in this role you have:

12+ year total IT experience
  • 5+ years' experience as a Product Manager
  • 2+ years' experience with Robotics Process Automation and digital process automation technology
  • Knowledge of RPA lifecycle
  • Understanding of RPA rollout
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • Comfortable delivering product presentations to large audiences
  • Proven ability to execute to plan and getting things done
  • Strong verbal and visual communication skills
  • Exceptional problem-solving skills
  • Must enjoy working in a highly collaborative environment.
  • Must be able to travel
  • Bonus Points:
  • Prior experience working with ServiceNow development
  • Experience with Six Sigma, Program Management, Lean or other process methodology focusing on improving processes
  • Hands on experience with industry leading RPA tools
  • Results-proven experience working with or implementing product management best practices such as design thinking and lean startup in industry-leading enterprise software companies

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Santa Clara, CA, United States of America
Click apply
6/11/2021 3:02:27 PM

We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature please contact support giving the advertiser's name and job reference.