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Santa Clara, CA Full Time Posted by: ServiceNow Posted: Friday, 11 June 2021

Military Veterans are Encouraged to Apply.

Company Description

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Advanced Technology Group (ATG) at ServiceNow isa customer-focused innovation group building intelligent softwareandsmartuser experiencesusing existing and emerging data and AI technologies to enable end-to-end, industry leading work experiences for customers.We are a group of researchers, applied scientists, engineers and product managers with a dual mission.We build and evolve the AI platform, and partner closely with business units to build products and end-to-end AI-powered work experiences for customers.In equal measure, we lay the foundations, research, experiment and de-risk AI technologies that unlock new work experiences in the future.

What you get to do in this role:

  • Analyze NLU models for intent/entity classification and suggest improvements working with internal and external customers
  • Analyze NLU core performance and suggest ways to optimize
  • Work on application data to figure out issues considering machine learning metrics
  • Work on taxonomies like hardware/software for optimal support of the IT domain
  • Implement tools for supporting the process of analyzing different sources eg in Python and Java
  • Label test data and analyze/clean given test data in terms of correctness
  • Work on high volume data received from customers on a daily basis, analyze them, and map them to appropriate library entities and create normalization rules
  • Research on new approaches for optimizing NLU application data and NLU systems
  • Provide support for different languages: English and at least one additional
  • Work with and optimize natural language grammars eg dependency grammars
  • Work with customers and help them optimize their NLU applications


To be successful in this role you have:
  • Master of Computer Science or Computer Linguistics
  • Ph.D. preferred
  • 5+ years' experience in NLU (language models, virtual agents/dialog systems, NL parsing, phonetics ...)
  • Excellent knowledge of English and one additional language; German preferred
  • Excellent written and verbal communication skills
  • Proven researching skills
  • Experience managing small projects
  • Experience working in a machine learning environment
  • Should have an eye for the details
  • Should be self-motivated and focused in challenging and monotonous work environments
  • Should have good problem-solving skills and should be innovative in approach to solutions
  • Should be able to adapt to a highly quality-oriented environment that moves at an aggressive pace
  • Working knowledge of ITAM tools like ServiceNow IT Asset Management is a big plus
  • Profound knowledge of Unix and at least one programming language (Java, Python preferred)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Santa Clara, CA, United States of America
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6/11/2021 3:02:48 PM

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