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Philadelphia, Pennsylvania - USD Full Time Posted: Friday, 14 September 2018
Job Description

Role and Responsibilities

This engineer will deliver remote and onsite support to existing Tech Impact clients and new accounts. The engineer will work with clients to provide recommendations, develop project plans and quotes, deliver solutions, supervise technicians on projects and provide follow up documentation. In addition, the engineer will provide Tier 3 Help Desk duties to resolve escalated issues. This engineer will provide maintenance to existing clients' infrastructure including servers, networking components and backups. It is the engineer's duty to monitor all reports and notifies clients of any issues that require action. This position will also be responsible for meeting with clients to determine technical requirements for projects as assigned by the Director of Technology Services.

Requirements & Experience


Strong network infrastructure support and administration skills (both wired and wireless LAN)

Excellent desktop management skills; desktops including Windows 7, 8, 10

Strong knowledge of Firewall solutions, both software, and hardware

Strong troubleshooting abilities, including working with clients to diagnose and resolve problems

Strong support and administration skills for cloud email solutions such as Office 365 Exchange Online and Google Apps Gmail

Strong communication skills to effectively communicate network/systems issues and resolutions to clients

Strong server infrastructure support skills including Windows Server 2008, 2012, 2016 (on-premise and cloud)

Ability to work independently and manage multiple projects simultaneously

Ability to create or update technical documentation

Ability to manage customer expectations; must have a strong focus on customer satisfaction

Ability to work well in a team environment, to handle pressure and to manage work under tight deadlines

Basic project management skills are a plus

Ability to travel to client sites to work onsite as needed; Must have reliable transportation

Occasional evening and/or weekend work may be required

Good understanding of the non-profit sector a plus


Minimum of 4 years in the technology field with deep hands-on experience

Minimum of 4 years of supporting technology infrastructure

Experience in the non-profit sector a plus but not required

Knowledge of Cisco and SonicWALL networking equipment preferred

Working knowledge of network theory required

Experience in a managed services environment preferred

Sense of humor

How to Apply

All candidates must submit a cover letter, resume, and current writing sample.

Employment Policy

As an equal opportunity employer, Tech Impact embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, sex, gender identity, religion, marital status, veteran's status, national origin, disability, or sexual orientation.

  • Location: Philadelphia, PA
  • Compensation: Competitive Salary and Generous Benefits Package
  • This is a non-profit organization
Company Description Tech Impact is a nonprofit whose mission is to empower communities and nonprofits to use technology to better serve our world.

Philadelphia, Pennsylvania, United States of America
9/14/2018 9:20:54 PM

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