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Amherst, Ohio - USD Full Time Posted: Thursday, 11 October 2018
Essential Job Duties and Responsibilities
  • Send daily emails regarding open items though case management tool
  • Evaluate orders on credit hold and release when appropriate
  • Enter credits
  • Organize tax certificates
  • Interact with customers, both internally and externally, to identify and resolve outstanding issues in a timely and professional manner
  • Document collection related activities for assigned accounts
  • Dispute management
  • Conduct account research and analysis
  • Performs other duties as assigned
Education and Experience Requirements
  • Requires High School Diploma or GED and current enrollment in undergraduate or graduate classes.
Skills and Abilities
  • Professional and personable demeanor over the phone
  • Superior written and verbal communication skills and inter-personal skills
  • Superior organizational, decision-making and follow-up skills
  • Ability to work independently with minimal supervision
  • Ability to adjust to flexible environment
  • General knowledge of changing economic conditions
  • Ability to problem solve through technical and analytical analysis
  • Knowledge in use of personal computer and PC Software (Microsoft Office)
  • Outstanding customer focus including attributes of empathy, compassion and service orientation
  • Passionate and high energy which can assist in selling future vision to customers
  • Strong detail orientation, with focus on data quality
  • Adaptability/flexibility which includes being open to change and conducting business differently
  • Focused on continuous learning and developing new skills
  • Excellent process orientation which focuses on efficiency without losing sight of customer experience
  • Savvy with technology which includes use of web-based platforms, case management, etc.

Amherst, Ohio, United States of America
10/11/2018 12:09:09 PM

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