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Willard, Ohio - USD Full Time Posted: Thursday, 15 August 2019
 
 
Job Description

THIS IS NOT A FULL TIME ROLE. This is on an as needed basis...

Your responsibilities will be:

To provide technical support; answering support queries either onsite or via phone or email.
To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system and maintain full documentation.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of Computer equipment by providing necessary training and advice.
To escalate more complex service issues to the relevant IT personnel.
Troubleshooting & Problem Solving of Workstation related problems
Maintaining Asset Register of all IT equipment in IS Workshop and Department
Managing and maintaining Workstations 7/8/10
Implementing workstations 7/8/10
Implementing & Support of MS Office 2 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
Installation and Support of Network & Local Printers
Installation of Desktop IP Phones
Required to work long hours from time to time
Basic MS Active Sync & Blackberry knowledge
Setups of iPad, iPhone and Android devices
Ability to do remote support (Tools will be provided)

Technical and other Requirements:

Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications ie Office
Outstanding Client Service Skills
Administration experience of MS Active Directory users & groups, policies and management concepts
Diploma in IT or A+/N+ certification
2 Years of experience in Desktop Support
Effective communication in English

Company Description Source 1 Solutions is a channel based global IT service provider with a presence in 96 countries. We specialize in unified communications, data networking, WiFi + data center, electronic security & network security solutions. Strategically, we have established offices in the Americas, EMEA & the Asian-Pacific (APAC) territories.

Willard, Ohio, United States of America
IT
USD
Source 1 Solutions
Source 1 Solutions
JS0BC6C6BA/745546958
8/15/2019 1:05:41 AM

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