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Miramar Florida - 120-130K + Bonus Full Time Posted: Wednesday, 19 June 2019
Applicants must be eligible to work in the specified location

*This role is bonus eligible*

Prestigious Enterprise Company is currently seeking a Manager of Cisco Voice and Unified Communications Engineering. Candidate will manage the Tier III organization that is responsible for architecting, building and maintaining the nation-wide Voice Collaboration Network, Voice Data Centers, Unified Communications (UC) and Contact Center systems. Candidate will help with a large nationwide refresh project is in progress that will bring the MiTel and Avaya voice implementations onto the Cisco Platform. Along with the physical elements that are being added, the Wide Area Network will also be architected to bring the two merged companies on to the same network.


Build, manage, and lead a very strong team of Network Voice Engineers utilizing a combination of technical, administrative, supervisory, and leadership skills.

Consolidate three disparate telephony systems onto one Cisco platform. Build and maintain the voice infrastructure environment so that it is architected to be cost effective, stable, scalable, and retain the appropriate capacity. Lead the team to develop and document technical standards for the voice infrastructure.

Utilize your technical experience and the Network Engineering -Voice to manage the following three domains of the UC engineering environment to include:

Cisco IP Networking

Cisco Unified Communications (UC)

Cisco Contact Center

Manage all required and assigned work be completed on time, within budget and with a high degree of quality.

Manage vendors, contractors and OEM partners to ensure successful deployments of the network infrastructure elements produced by your team.

Partner effectively with other groups including our BRM, SDM, IT Procurement, Finance, Project Management and Delivery teams.

Guide team to develop life cycle management capabilities for the voice systems to achieve and maintain the current environment that can take advantage of new features and functionality and to ensure that all voice elements are under a valid maintenance contract.

Continually assess your team's strengths and weaknesses in order to make them successful with all challenges presented to them. Mentor, motivate and coach your team members to ensure the team, and individual, are successful, engaged, and motivated.

Work closely with our Business Relationship Managers, PMs, and BAs to capture the project scope and requirements. Design solutions that are cost effective, stable, resilient and sized correctly.

Partner closely with the Manager of Network Support who manage our Tier II Network Operations Team. Along with your team, act as an escalation point in order to maintain the effectiveness of all systems managed by the Voice Services organization.

Partner closely with the Manager of Network Engineering to build a cohesive Network Architecture that supports all telephony, Unified Communications, and Contact Center applications.

Eliminate repetitive problems within our voice infrastructure by conducting root cause analysis and implementing permanent corrective actions. Introduce new architectural solutions and standards as needed to improve the networking environment.

Own and resolve issues as they relate to Voice, UC, and Contact Center.

Design and build Disaster Recovery solutions that will enable our operations to continue in the event of a declared emergency.

Work closely with our Platform and End User Services partners to understand their requirements for a resilient network infrastructure.


Prior experience managing a high performing team tasked with Architecting and Engineering the Voice, UC, and call center infrastructure; including Tier III support to the organization.

Strong interpersonal skills at multiple levels in the organization including technical team members and executive leaders.

Prior experience developing resource plans and budgets for projects and support that technical teams are tasked with, including equipment, vendor services, and internal labor.

Prior experience developing and implementing processes and procedures.

Prior experience managing telco partners

Prior experience managing vendors and contracts to deliver Professional Services

Strong team player able to work on multiple projects and tasks simultaneously.

Strong verbal and written communication skills.

Preferred Skills:

Cisco Unified Communications

Cisco Contact Center

Data Center from a Voice Infrastructure perspective.

Cisco Networking

Carrier Management

OEM Management

Managed Services Vendor Management

Ability to build and maintain relationships at all levels of the organization as well as with external vendors and service providers.


Bachelor's Degree Required (Computer Science, Information Systems, Networking, Engineering)

Miramar Florida, United States of America
120-130K + Bonus
Craig Johnson 
6/19/2019 2:17:26 PM

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