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Saint Paul, MN Full Time Posted by: Fairview Health Services Posted: Saturday, 15 January 2022
*Overview* This position is responsible for managing all aspects including overall general supervision, policy and procedure compliance, personnel training and development, performance measurement and appraisals. This position will manage team supervisors and/or leads and agents. The Manager is responsible for delivering the highest quality of service as efficiently as possible while meeting financial, performance and quality goals. The Manager must have the ability to work cross-functionally with other colleagues and work cooperatively with all levels of the business including both internal and external partners and vendors. The ideal candidate will be results oriented with a proven record of creating engaged employees and identifying ways to improve the patient experience. This position requires.*remote* work.In addition to adhering to all Fairview policies, guidelines, procedures, the Fairview Commitments, and the Code of Conduct, it is the expectation the following requirements of the remote work policy will be met, including but not limited to: + Remote workspacethat is clean, safe, and professional. + Maintains an internetconnection consistent with Fairview standards at remote workspace. + Remain productive and responsive during their scheduled work hours. + Attend primary Fairview location, as needed..*Responsibilities*.*Responsibilities:* + Creates and implements department strategy related to the patient experience, team performance and quality. + Review and analyze business data to identify trends and provide recommendations to improve the patient experience + Develops and implements methods and procedures to meet and exceed productivity, efficiency, financial and quality goals. + Provides daily leadership and guidance, direction, and motivation to team. + Understands workload and ensures that team is meeting all performance expectations related to phone calls and work queues. + Ensures all productivity standards are met in a timely manner through measuring and monitoring. Analyzes weekly and monthly reports for performance measurement and efficiencies + Review policy and procedures and ensure all process and training documentation is up to date + Actively develop direct reports through coaching, feedback, and projects to ensure their success and to create a highly engaged, productive team while meeting all performance objectives + Conduct regular team meetings ensuring a sense of community among team and sharing performance and overall updates to keep the team informed + Responsible for overall team quality program ensuring that patient satisfaction is number one priority + Handles patient escalations to ensure complete patient satisfaction + Evaluates team and individual training needs and assists in developing plans for immediate and long-term performance improvements + Aids in the development and implementation of processes that improve efficiencies and quality within the department. + Interviews and hires staff as needed and approved by senior management + Conducts and reviews performance appraisals of direct reports, identifies performance problems, and initiates disciplinary actions. Evaluates subordinates performance by establishing objectives and measurements for supervisory and service personnel. Provides constructive feedback on a consistent basis + Works collaboratively with other departments sharing insights and creating process and procedure to improve the overall patient experience + Ensure that team meets all HIPAA requirements + Represent the department and/or organization to external departments and organizations + Ability to travel, one or more nights, for business when necessary. Ability to travel to individual hospitals for meetings, patient requests and employee oversight + Perform ongoing staffing analysis based on current business needs and make recommendations as appropriate + Assist in the review, analysis and implementation of system work driver tools + Assist in the budgetary process + Performs any additional duties as assigned + Serve as a financial counseling program expert and lead resource for financial counselors and charity care coordinator regarding all types of funding programs, in order to ensure that all Fairview Health Services patients are screened and qualified for assistance. + Responsible for providing lead support to Supervisors and Managers for Fairview Health Services hospitals and clinics + Acts as mentor and trainer for new and veteran staff + Must have a thorough working knowledge of third party payers and insurance verification procedures, and understand managed care and insurance contractual arrangements. + Must have proven experience in interviewing patients for the purpose of financial eligibility determination + Must be detail oriented, possess basic mathematical skills, and have sharp analytical skills to resolve financial issues as they relate to multiple groups including third party payers, physicians, patients and the system. + Must be able to handle potentially stressful situations and multiple tasks simultaneously including instructing and counseling patients regarding Fairview Health Services payment policies and public assistance programs. + Must possess the ability to communicate effectively with patients, families, government entities, insurance companies, and Fairview Health Services staff. + Basic medical terminology knowledge preferred + Bilingual skills preferred.*Qualifications*.*Requried Experience:* + 4 years of professional, supervisory and/or management experience + PC systems literate including Windows, and Microsoft Outlook, Excel and Word programs.*Preferred Experience:* + Epic Grand Central (ADT & Prelude) software experience + Knowledge of bad debt collections.*Need help finding the right job?* We can recommend jobs specifically for you! _Fairview Health Services ( is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals-including an academic medical center and long-term care hospital-serving the greater Twin Cities metro area and north-central Minnesota._ _Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview's 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education._.*_Vaccination Update_* _As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose (if receiving Moderna or Pfizer vaccines) within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis._ _EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status._.*Job Locations* _US-MN-Saint Paul_.*Posted Date* _2 days ago_ _(1/11/2022 1:03 PM)_.*_Requisition ID_* _2021-85544_.*_Profession_* _Non-Clinical Professional_.*_Speciality_* _Laboratory_.*_Department_* _Labs - Outreach_.*_Shift_* _day_.*_Hours per 2 weeks_* _80_.*_Location_* _University Park_

Saint Paul, MN, United States of America
Fairview Health Services
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1/15/2022 8:10:08 AM

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