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Minneapolis, Minnesota - USD Full Time Posted: Friday, 10 August 2018
Responsibilities:Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the companyCall Closure Using our computerized system, a FSE is responsible for closing service calls at time of completion. This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting. Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a first time fix Financial Management & GrowthExcellent sales ability measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation. Achieve annual revenue target with expected year over year growthAble to effectively price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively manage profit marginContinuous ImprovementLeads by example to develop a robust continuous improvement cultureAssumes accountability around daily management and monthly KPI sAggressively seeks out opportunities for improvementSales SupportValue Selling add value to our service offerings. A FSE must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i. e. reagents, consumables, additional or new equipment leads, service on non agreement instruments, etc.). Drive substantial new equipment lead generation from Service to aid Sales growthPartner with sales to support current sales initiatives to drive growthAble to travel % of the timeAbility to lift 50 poundsVirtual work setting with car, phone, and laptop provided
  • Associates Degree or military equivalent
  • 1 year + of technical experience in related field
  • Strong computer skills with MS Office
  • Strong customer service and communication skills
Preferred Qualifications:
  • Strong deductive reasoning and problem solving skills
  • Commercial experience, or direct selling of products or services
  • Strong interpersonal and communication skills
  • 3 + years of prior field service experience in related field is preferred
  • Highly computer literate (especially in Excel, Oracle, Sales Force, Pro Service a plus)

Minneapolis, Minnesota, United States of America
Phenomenex Inc.
Phenomenex Inc.
8/10/2018 1:37:40 PM

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Minneapolis, Minnesota