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Las Vegas Neva Full Time Posted: Friday, 7 December 2018
 
 
Applicants must be eligible to work in the specified location

Description:

The primary responsibility of the Cocktail Server is to for provide all Hotel/Casino guests with unmatched guest service in every interaction. Unmatched guest service includes, prompt and accurate beverage service. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

  • Key Responsibilities
    • Efficiently and accurately takes and delivers orders, possess excellent interpersonal service skills with a friendly and professional demeanor, manages multiple tasks and remain calm in very high paced and stressful environment and works well under pressure.
    • Provides unmatched service to guests at all times.
    • Proactively seeks guest service opportunities.
    • Interacts with guests while taking drink orders; to include up-selling and delivering high quality drink orders to the guests in a timely manner.
    • Must be familiar with both semi and modified beverage club service
    • Maintains assigned areas by keeping them clean and free of debris and tracks guests while they move about the Casino floor.
    • Handles cash and credit transactions associated with beverage sales, accurately and efficiently; provides appropriate change to the guests.
    • Knowledge and terminology of beer, wine, and spirits. Must be familiar with domestic and imported beers, different types of wine, brand name spirits, and garnishments.
    • Provides accurate directions and information for guest inquires and is knowledgeable about all aspects of The Venetian and The Palazzo; to include services, features, attractions, promotions and special events.
    • Must maintain appearance.
    • Outgoing personality
  • Key Processes
    • Provide a service or assistance to meet the needs of a guest, client or customer.
    • Provides unmatched service to guests at all times. Proactively seeks guest service opportunities.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Responsibilities:

Minimum Qualifications

  • 21+ years of age
  • Proof of authorization/eligibility to work in the United States
  • High school Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.
  • Minimum one (1) year cocktail service experience in a high volume cash handling setting required.
  • Must possess superior customer service skills.
  • Previous experience at a pool or nightclub preferred.
  • Must possess brand and/or recipe knowledge and be familiar with customer ordering practices for beers, wines and spirits.
  • Must possess knowledge of attractions/restaurants in the Las Vegas area and provided by The Venetian and The Palazzo.
  • Must be able to obtain a Health and TAM card.
  • Must have the ability to speak and to listen in a public forum, basic math skills are required, and ability to handle cash and accurately make change.

Physical Requirements

  • Ability to lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned.
  • Work in a fast-paced, busy, and somewhat stressful environment.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Withstand various activities such as frequent walking for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.


Las Vegas Neva, United States of America
IT
Las Vegas Sands Corp
Las Vegas Sands Corp
JS28061-EN_US
12/7/2018 9:55:23 AM


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