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Jacksonville, FL Full Time Posted by: Fidelity Investments Posted: Tuesday, 2 March 2021

The Role

The Senior Security Representative is a Brand Ambassador for Global Security Operations who provides outstanding customer service during the course of their assigned duties as part of a larger team of security professionals. The incumbent will actively patrol and respond to security incidents while protecting Fidelity's associates, customers, and property. Is considered a crucial employee who provides 1st responder services in emergency situations and may be required to work rotating shifts including some nights, weekends, and holidays to meet business needs.

The Expertise and Skills You Bring:

  • Bachelor's degree; equivalent life/work experience
  • 3-5 years prior security experience in a customer-oriented environment
  • Ability to perform under stressful conditions
  • EMT/prior medical 1st Responder training strongly preferred
  • Strong interpersonal skills
  • Ability to build and manage relationships in a business setting
  • Detail oriented and ability to follow standard operating procedures
  • Basic supervisory skills, ability to lead small team on assigned shift
  • Solid understanding of current security technology & systems
  • Demonstrated knowledge of physical security principles
  • Demonstrated ability to exercise sound judgment under ambiguous circumstances
  • Willingness to work both independently and as part of a larger team
  • Proficient with standard computer applications and ability to learn specialized programs/applications

The Value You Deliver:

  • Conducting focused patrols on foot or by vehicle within assigned area(s) of responsibility
  • Performs routine inspections, audits, and reviews to ensure working order of security equipment and safety of workspaces
  • Utilizing electronic and mechanical devices to monitor, record, and report abnormal conditions; may assist with initial investigative steps and analysis of data to identify trends
  • Interacting with associates, visitors, vendors, and customers in a professional manner while enforcing company rules, standards, and policies
  • Rendering 1st responder services during emergencies in a calm, deliberate manner within the scope of your training - routinely acts as primary decision maker/incident commander
  • Produce accurate reports and records of activity and incidents; may review and provide feedback on written reports, checklists, etc prepared by junior team members for completeness and accuracy
  • Serves as field trainer/mentor for new associates
  • May be assigned specialized program work in addition to regular duties
  • Use life safety equipment such as fire extinguishers, first aid supplies, and radios as needed

Jacksonville, FL, United States of America
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3/2/2021 5:25:23 PM

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