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Bolingbrook, Illinois - USD Full Time Posted: Friday, 7 December 2018
 
 
Applicants must be eligible to work in the specified location
OUR STORY:
Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof All Things Beauty, All in One Place . We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

POSITION SUMMARY:
The Lead Engineer is a member of highly skilled group engineers responsible for ULTA s infrastructure production environment. In this role, they will provide expert level direction and guidance to other engineers to ensure the team continues to provide exceptional service and reliability. This role supervises a small team consisting of employees and consultants

CORE JOB RESPONSIBILITIES:
  • Incident Management: Leads the investigation of escalated incidents to responsible service owners and seeks resolution. Manages recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed.
  • IT Infrastructure : Provides technical expertise to enable the correct execution of operational procedures. Leads the implementation of agreed enterprise changes and maintenance routines. Provides reports and proposals for improvement, to specialists, users and managers.
  • Change Management : Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted). Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.
  • Problem Management : Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Leads the development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Evaluates patterns and trends.
  • Network Support : Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures. Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
  • Project Management : Defines documents and carries out small projects. Identifies risks in order to manage the success of the project. Carries out project approach with stakeholders, and prepares realistic plans and documents activities against the project schedule, liaising with stakeholders as appropriate.
ADDITIONAL RESPONSIBILITIES:
  • Proven experience in Enterprise scheduler for batch job processing
  • Supervises individuals by allocating tasks and project work. Provides direction, support and guidance in line with individuals skills and abilities. Monitors progress against agreed quality and performance criteria
  • Responsible for mentoring operations support specialists at various levels.
  • Work closely with the business and IT to develop high performing, efficient, cost effective, and operationally supportable solutions that meet the business complex requirements.
  • Work across groups to identify opportunities for improvement within the environment, both technical and operational, along with plans to capture those benefits.
  • Responsible for the production infrastructure systems including maintenance (patching, Operating System upgrades, etc), incident management, root cause analysis, and change management.
  • Monitoring the infrastructure environment for faults or capacity issues to analyze trends and mature systems to support self-healing.
  • Responsible for ensuring adherence to existing processes both operationally, and in support of PCI and/or SOX audit requirements.
REQUIREMENTS FOR CONSIDERATION:
  • Bachelor s degree in Computer Science, a related field, or applicable work experience
  • Preferred Certifications MCSE
  • 3+ years of progressive IT engineering experience supporting Window Servers
  • Excellent communication skills; feels comfortable working with non-technical business partners
  • Skilled and comfortable with tackling complex challenges, either in leading the troubleshooting effort or advising/leading others
  • Knowledge of networking standards and applicable best practices supporting LAN/WAN infrastructure components
  • Work with production support and project consultants in an onshore/offshore model
  • Able to prioritize and execute tasks in a high-pressure environment
  • Solid knowledge of industry best practices and technical systems
  • Off-Hours support including 24x7 on-call required
  • Minimal travel required (training/conferences)
Associated topics: equipment, infrastructure, ip, maintain, maintenance, network, satellite, system engineer, system specialist, technician

Bolingbrook, Illinois, United States of America
IT
USD
Ulta Beauty
Ulta Beauty
JS6150647174/599807562
12/7/2018 12:03:18 AM

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