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Houston Texas Full Time Posted: Tuesday, 20 February 2018
 
 
Applicants must be eligible to work in the specified location

The world's leading private security organization, G4S, has an immediate job opportunity for a Director, Strategic Account Operations. As a Director, Strategic Account Operations, you will be responsible for the development and operations of all physical security services for a large, multi location chemical company. This position is expected to motivate and lead direct and indirect reports who are technically proficient and understand the expectations of security responsibilities and needs of a chemical company. This position ensures quality customer relations, creates and analyzes reports and communicates with client representatives and field offices regularly to facilitate these activities.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Specific Duties and Essential Functions

  • Act as a strategic partner communicating directly with different levels of management including executive levels, directors and other levels
  • Oversee and have the ability to hire, manage, reprimand and direct Account Managers
  • Employ effective strategic leadership skills managing a large-scale guard force service and operations ensuring that such services are customer focused, reliable, stable and always either achieves or surpasses obligated service levels
  • Take the initiative to suggest continuous process improvement and efficiencies through best practices; implement such to improve services and cost to client
  • Manage at a Strategic Level services that include but are not limited to alarm monitoring, access control, incident detection and mitigation, communication and awareness, delivery functions, theft and property and deterrence functions
  • Advise and mentor other G4S personnel serving the client under existing Work Orders
  • Achieve financial goals by establishing objectives, developing and monitoring budgets, controlling and reducing costs, and optimizing use of assets
  • Personnel management; provide supervision to managers within the Secure Solutions Region (ie, oversee customer relations, ensure required reports and analytics are provided to client and G4S management)
  • Performance/budget compliance; responsible for the oversight of Key Performance Indicators designed to meet contractual expectations to include; tracking cost savings initiatives
  • Ensure proper debriefing of contract requirements to servicing field office and regional representatives; interpret rules and regulations; present ideas both orally and in writing; organize and plan projects or events; formulate questions and generate thoughtful and reasonable answers to issues
  • Contract compliance; ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance
  • Organize support for short-notice job starts, emergency service and compliance
  • Develop and maintain personal relationships with the largest/key customers
  • Interpret and administer programs and procedures for the organization in accordance with approved company policies

Education, Licenses and Certifications Required

  • Bachelor's degree in Business, Criminal Justice, or a related field experience

Type and Length of Specific Experience Required

  • A minimum of ten (10) years of management experience a large multifaceted business with knowledge of Executive Protection, Physical Security, Investigations and Special Events
  • A minimum of five (5) years of experience in a responsible security management role within the security or criminal justice field
  • Minimum of five (5) years of experience managing a security contract or corporate security account in a multi-location Petroleum, Chemical environment
  • A minimum of three (3) years of experience managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related operation
  • Prior work experience developing strategic plans for physical and technical security services
  • Proven prior work experience investigating safety events, conducting root cause analysis, and developing mitigation plans and programs

Houston Texas, United States of America
Graduate
ASAP
G4S
Rebecca Brown
CB
2/20/2018 8:03:37 AM

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