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Conyers GA Full Time Posted: Monday, 11 February 2019
 
 
Applicants must be eligible to work in the specified location

Long Description

Job Summary:
Initial contact for sales agencies pertaining to product issues that arise after the shipment of Acuity Brands products/systems/solutions. The position will take ownership for assuring that these issues are resolved timely and effectively for the customer directly, when this position can handle the issue and indirectly, by involving others in the company when the scope, cost and/or technical aspects exceed the capability of this position. This position is first and foremost a key frontline service element of Acuity, with emphasis on customer satisfaction, responsiveness, fiscal responsibility, commercial sensitivity and timeliness.

Key Tasks & Responsibilities:
Provide initial contact for Sales Agencies pertaining to product issues that arise after shipment of Acuity Brands products/systems/solutions, documentation of customer issues and close-out of the issue to customer s satisfaction.
Investigate and effect resolution of agent/customer issues where individual s capability and process guidelines provide for close-out of the issue to the customer s satisfaction.
Investigate, facilitate and engage subject matter experts in resolving agent/customer issues when scope, cost and/or technical aspects require.
Assist in the development of processes and electronic information to develop troubleshooting and problem solving guides, communication and information sharing procedures, historical product/application problem fixes.
Document field labor claims and replacement fixture/parts data in the toolset. Facilitate negotiation for field labor within guidelines and initiate customer payment process for approved field repair work using standard work guidelines.
Utilize ABS/Lean tools to improve processes/communication/resolutions for Acuity Brands products/systems/solutions that results in reduction of quality costs and improved customer satisfaction.

Physical Requirements

  • Light work

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (770) 922-9000.

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.


Conyers GA, United States of America
Acuity Brands
Acuity Brands
JS138-EN_US
2/11/2019 8:14:23 PM


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