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Cleveland, Ohio - USD Full Time Posted: Thursday, 6 December 2018
 
 
SALESFORCE PROJECT MANAGER Eagle Creek Software Services is a CRM, BI, and eCommerce services firm and the largest dedicated provider of on-shore and rural sourcing services in the US. Eagle Creek Software focuses on implementing, upgrading and extending the useful life of CRM, BI, and allied technologies. People are attracted to Eagle Creek for our focus; for our success, (rapid growth since 1999); for the opportunity to work on the largest and most innovative projects in the US with Fortune 1000 clients; and for our reputation for high quality.
The Project Manager Consultant will provide the following services:
Pre-Sales responsibilities:
  • Plan all aspects of project from initial team size, resources required for on-site and off-site from initial phase through implementation and support
  • Independently document and sign off on overall project plan, including next/ongoing plan phases
  • Coordinate with Colleagues/Management to ensure the appropriate resources are available and leveraged onto the engagements
  • Assist with writing RFP s, SOW s and Project Plans
Functional responsibilities:
  • Proven strong Organization, Planning, Risk Analysis, Controlling, Negotiation, and Communication (verbal/written) skills required
  • Maintain open communication with client including calling Summit Meetings and resolving/escalating conflict
  • Strong leadership qualities and ability to know each lead role involved in project
  • Strong management qualities including ability to motivate while managing to the project plan
  • Establish and define the theoretical basis and principles for estimating project effort and duration, while analyzing customer needs and recommending appropriate technical solutions
  • Take meticulous notes and distribute reports, so as to thoroughly articulate issues and to escalate resolutions
  • Maintain the Project schedule in coordination with various workgroups using project management tools (MS Project, JIRA, Mingle, AgileZen)
  • Provide feedback to HR on performance and project contribution by team members for the Annual Review process
Technical responsibilities:
  • Plan, control, and coordinate the development of projects from the initial definition phase, taking the concepts and following through to a successful deployment
  • Consult with internal and external/client Architects, Leads to clearly determine the roles and requirements of each consultant involved in the project/solution, while reviewing technical work for accuracy
  • Expertise in using MS Project with experience in resourcing loading/leveling, calendaring, etc.
Delivery responsibilities:
  • Manage and lead multiple teams on implementations of 10+ people with both onsite and offsite delivery models/components
  • Identify major milestones and establish critical path within the project plan while monitoring and reporting progress toward milestones on a daily or weekly basis as required
  • Serve as customer liaison on project facilitating daily and weekly project review meetings with clients and team members
  • Monitor and adjust project schedules as needed to ensure timely delivery in line with client expectations, ensuring that tight schedules are met
  • Mitigate technical risks and define the strategy for doing so
  • Escalate issues or concerns to Eagle Creek management
  • Foster and maintain good relationships with IT colleagues, both internal and external
  • Seek out and champion new development, configuration and implementation efforts
  • Proficiency in working with Project Center resources in addition it on/offshore resources
Required skills and qualifications:
  • 10 + years of consulting experience within the IT industry
  • 5+ years in dedicated PM roles for CRM consulting and implementation experience
  • 5 + years of project management experience implementing web-based applications with the ability to manage multiple projects simultaneously
  • 2+ year (minimum) dedicated SFDC PM experience
  • 5+ years in dedicated Agile or Scrum environments
  • 2+ years in Scrum Master roles, certification highly desired
  • Experience facilitating with teams on implementations of 5+ people with both onsite and offsite delivery models/components
  • Strong communication skills, and meeting facilitation, organizational skills with an ability to express complex business concepts in technical terms via presentations and written forms
  • Excellent interpersonal, analytical, and problem-solving skills
  • Ability to interact with all levels within an organization
  • Experience managing/leading multiple teams on implementations of 10+ people with both onsite and offsite delivery models/components
  • Strong communication skills, with an ability to express complex business concepts in technical terms via presentations and written forms
  • Understanding of Delivery and Project Management frameworks, methodologies, and practices (Waterfall, Agile, Scrum)
  • SFDC certification desired but not required
  • Previous development and programming experience desired but not required
  • Bachelor s degree in computer science, related field, or equivalent


Cleveland, Ohio, United States of America
IT
USD
Eagle Creek Software Services
Eagle Creek Software Services
JS2365_6CA4C31818137062BD088D831275CD41/598412097
12/6/2018 1:48:11 PM

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