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Chicago IL Full Time Posted: Friday, 12 January 2018
Applicants must be eligible to work in the specified location

CenturyLink (NYSE:CTL) is a premier network solutions provider and trusted partner to our customers. As part of our recent acquisition of Level 3 Communications, our portfolio has expanded. More customers. More network. More locations. More opportunities for you. With a global presence in 60 countries, service to more than 350 metro areas domestically, and more than 200,000 miles of fiber; CenturyLink is going places. At CenturyLink, we believe in growth and innovation, for our customers and our employees. Discover how CenturyLink can expand your potential and take your career to new places if you're looking to join a company that celebrates diversity and creativity, with industry-leading benefits and commitment to employee advancement. We're committed to bringing great talent to our team to help us change the world. One network connection at a time.

Job Summary



Responsible for applying in-depth knowledge of the network and networking protocols along with excellent
communication skills in order to perform in-depth troubleshooting of all issues that arise. Performs escalated network
repair, executes tactical projects, and owns overall network troubleshooting once alerted by the NOC of such events.
Responsible for resolving application and network problems. Performs critical function within the network repair
process and can ultimately impact the NOC s ability to meet Network Availability and Restoration commitments made to
customers. These individuals are primarily driven by projects that require greater attention to detail and management from
a more advanced technical resource.

Job Description

Essential Duties:

- Understands all network technologies, designs and product offerings. Troubleshoots and analyzes
complex network designs/issues and provides short/long term resolution plans. Provides technical feedback to
engineering concerning design/product changes/enhancements. Performs the responsibilities under a high pressure,
short time-line environment, which includes managing and responding to aggressive customers.
- Manages mid-range projects with minimal supervision including OPS requirements, document reviews, MOP reviews,
software & hardware upgrades, maintenance scheduling, etc.
- Evaluates and assigns risk levels for all activities performed on the production networks. Focus is on minimizing
customer impact and thorough back-out procedures. Clearly communicates expected impact to customers and/or network
in approval statement. Ensures the MOP can be carried out safely in regards to workman s protection assurance.
- Verifies Methods of Procedures (MOPs) prior to work being scheduled and executed (GCRs) in order to ensure that
planned activities on the operational networks are carried out with minimal disruptions to existing services.
- Performs root cause analysis and provides proposed corrective actions. Creates and executes procedures to address
corrective actions and resolves chronic failures.
- May support field services by writing and developing MOPs when needed.


Knowledge, Skills or Abilities:

- Developed computer skills
- Persuasive verbal and written communication skills
- Strong interpersonal skills
- Good troubleshooting skills and methodologies.
- Experienced in analyzing issues, distilling and communicating their relevant aspects.
- Ability to identify risks/issues and develop recommendations for resolution.
- Shift work and on-call flexibility
- Solid attention to detail
- Good organizational skills

Education Qualifications: Bachelor s Degree or 2 plus years of relevant job experience. Relevant job experience is
described as:
- Job experience in similar industry
- Job experience with similar essential duties
Preferred Education, Skills and Experience
Education and Experience
- Experience: 2+ yrs
- Education Level: Bachelor s Degree
- Field Of Study: Telecommunications or related field
- Attention to detail with good organizational capabilities.
- Ability to prioritize with good time management skills.

Physical Requirements:
- Office - Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.


Bachelors or Equivalent

Alternate Location: US-Illinois-Arlington Ht

Requisition # : 166258

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Chicago IL, United States of America
1/12/2018 10:43:00 PM

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