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Atlanta, Georgia - USD Full Time Posted: Monday, 19 June 2017
 
 
Job ID R02171

DESCRIPTION:

. Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.

. Performance monitoring, troubleshooting, and tuning for all end-user systems.

. Build new systems (laptop and desktop).

. Supporting Smartphones: configuration support, synchronization support.

. Serve as Tier 1 support while staffing walk up IT service center (Oasis) and Tier 2 support to the help desk to resolve desktop system issues as reported by the end-users.

. Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

. Identify solutions for network security; provide Spyware, Adware and virus protection.

. Ensure adequate customer follow up communications and timely issue status updates to customer and IT management.

. Create a formal mentorship with IT Desktop peer(s) to share lessons learned and IT knowledge.

. Network with cross-functional teams to leverage best practices.

. Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.

. Knowledge of server hardware, software installation and maintenance, in coordination with Corporate IT (eg SAN/NAS storage, Network).

. Knowledge of network implementation and maintenance, in coordination with Corporate IT (eg routers, switches, wireless).

. Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT supported services and applications.

. Identify current operational process inefficiencies and provide recommendations for improvement.

WORK EXPERIENCE REQUIREMENTS:

. IT experience. Minimum 5 years experiences supporting Microsoft systems (XP,W7), and Mac OS X.

. Must have demonstrated the ability to successfully work as part of a team.

. Must have experience with implementing and following departmental policies and procedures.

. Must have knowledge of Microsoft desktop operating systems and Mac operating systems.

. Must have knowledge of PC hardware architecture.

. Must have knowledge of typical desktop applications, (ie, MS Office, virus scan, Ghost, Altiris etc.).

. Must have knowledge of desktop architecture build methodologies.

. Must have an understanding of other IT disciplines, (ie, Telecom, Networking, Messaging, Server operations, etc.)

. Proven Customer Service skills.

. Excellent written and oral communication.

. Experience with VMware desktop products (Fusion, Player, Workstation etc.) would be a distinct advantage.

. Working knowledge of Sales related applications (Siebel CRM, Sales Force) is a plus .

. ITIL foundation certification is a plus

EDUCATION:

. Minimum 3-year degree in Computer Science or related field OR degree from Technical Trade School.

. Preferred candidates will have basic industry certifications, COMP TIA or A+.

. Preferred candidates will have Microsoft certifications (MCSA, MCSE, VCP).

Posted by StartWire



Atlanta, Georgia, United States of America
Engineering
USD
VMware, Inc.
VMware, Inc.
JS2124_BD680C5E06A2556E613824AFA9965FF4_228_I/228137914
6/19/2017 10:10:48 AM

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