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Arlington, Virginia - USD Full Time Posted by: Airlines Reporting Corporation Posted: Thursday, 25 November 2021
Location: US-VA-Arlington
Job ID: 2
# of Openings: 1
Category: Customer Operations and Support

About The Role:

* ARC requires all employees to be vaccinated against COVID-19.

We will consider medical and religious accommodations as required by law.*

ARC is searching for an Accreditation Specialist to join our team in Arlington, VA. As an Accreditation Specialist, you will process all incoming forms from ARC's agency customers as they relate to the accreditation process. You will ensure agencies meet the rules of the Agent Reporting Agreement (ARA) for submission requests. You will accredit new agencies, as well as process account maintenance requests, both simple and complex.

You will be based at our metro-accessible headquarters in Arlington, VA.

If you have a strong understanding of the travel agency industry and thrive in a fast-paced environment, then we would love to hear from you!

What You'll Get to Do:

  • Serve as subject matter expert for internal and external customers on all areas of Accreditation (ie new entity, ownership change, verified travel consultant and miscellaneous changes in location, bank account, etc.).
  • Conduct risk analysis evaluation/assessment of applications resulting in approval/disapproval decisions.
  • Onboard customers within prescribed service level agreement time frames, and welcome new customers and consult with external customers on the ARC accreditation standards.
  • Perform reporting as it applies to performance of the department to internal customers (ie billings to finance, affirmations, etc.).
  • Maintain relationships with key agency customers, and handle their agencies accreditation needs
  • Process accreditation forms submitted by agencies (new entity, ownership change, VTCs, address changes, bank account changes, etc.).

You'll Bring These Qualifications:

  • High school diploma or equivalent
  • 1+ years of experience working in a high production office environment
  • Proficiency with Microsoft Office Suite (Word, Excel and Access) and other commonly used software packages.
  • Knowledge in Office 365

These Qualifications Would Be Nice to Have:
  • Bachelor's degree
  • 2+ years of customer service experience within the travel industry
  • Experience with Salesforce service cloud
  • Experience with Jira & Confluence

What We Can Offer You:

  • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
  • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
  • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
  • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply



Arlington, Virginia, United States of America
Office and Admin
Airlines Reporting Corporation
Airlines Reporting Corporation
11/25/2021 9:42:12 PM

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