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Job Details


Quality Assurance & Client Information Specialist (Full Time)

Location: Cleveland, Ohio Country: United States of America Rate: $40605.00 minimum

The Cuyahoga County Board of Developmental Disabilities (CCBDD) is seeking a Quality Assurance and Client Information Specialist to review information in OnBase for various quality assurance factors and coordinate corrections with staff.

Assist in the administration of various client information systems. Assist with the coordination, evaluation and implementation of tasks to continuously improve data integrity.

The nature of work will include, but is not limited to, the following:

  • Review assigned percentage of documents that have been scanned into the OnBase document management system for clarity, orientation, readability and other quality assurance factors as determined by the OnBase Administrator.
  • Follow up as needed with staff regarding corrections, indexing errors and/or other quality issues per the workflow process established by the OnBase Administrator.
  • Assist with document preparation, scanning and indexing of documents as needed.
  • Perform Quality Review of application (coding) logic and Testing of OnBase applications prior to implementation.
  • Assist with the implementation of new applications and new application functionality.
  • Project management of large scanning projects consisting of both new and backlog documents and historical documentation.
  • Input, update and monitor client data in both Gatekeeper and IDS (DoDD) database systems.
  • Participate in developing and implementing policies and procedures which will effectively manage the flow of client information throughout the CCBDD.
  • Monitor, evaluate and refine information for data entry and reporting client data, in order to insure its integrity and on-going compatibility in accordance with CCBDD, DoDD and/or other external guidelines.
  • Generate and distribute demographic, enrollment and data reconciliation reports to department managers on a monthly or as needed' basis.
  • Run and distribute additional report queries as needed.
  • Troubleshoot data integrity problems experienced by other CCBDD staff relating to the Gatekeeper and IDS database systems. Perform data quality investigations and cleanup as necessary.


  1. High school diploma or GED equivalent required.
  2. Strong computer skills and a minimum of 3 years working with various computer hardware, software and data bases.
  3. Minimum of five years of administrative experience in complex organization. Public sector experience preferred.
  4. Experience leading small teams or workgroups.
  5. Familiarity with programming code languages and logic required.
  6. Understanding of database concepts desirable.
  7. Working knowledge of electronic scanning processes; or any equivalent combination of experience and training that provides the required knowledge, skills and abilities.
  8. Valid state of Ohio driver's license and continued maintenance of excellent driving record.

Posted Date: 10 Apr 2019 Reference: CB Company: Cuyahoga County Board of Developmental Disabilities Contact: Christina Yoo