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Job Details

 

Technology Training/Support Analyst (Full Time)

Location: Los Angeles California Country: United States of America Rate: 80-100k +bonus
 

Technology Training/Support Analyst

Responsibilities

  • Excellent judgment in assessing user issues; intermediate troubleshooting methodology.
  • Ability to work to the best resolution either through own knowledge or proper, timely escalation.
  • Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Company applications.
  • Intermediate knowledge of Remote Computing and Citrix experience.
  • Intermediate PC troubleshooting skills and the ability to assist other team members in troubleshooting and diagnosing issues
  • Intermediate knowledge of iOS setup and troubleshooting.
  • Knowledge of networks including wireless experience.
  • Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems.
  • The willingness and ability to help other team members on difficult issues.
  • Documents new findings/solutions and processes
  • Adheres to use of call ticketing system for each and every incident (eg request, issues, etc.).
  • Understands and follows ticket ownership guidelines and system usage.
  • Solid ability to research information through internal and external sources.
  • Adheres to written procedures, checklists and all quality control associated with project rollouts.
  • Participates in on-call and overtime on an as needed basis.
  • Ability to setup and troubleshoot video and audio in conference rooms.

Qualifications

  • 5+ of experience in a professional services environment, law firm experience preferable.
  • A+ and/or Microsoft certification are desirable.
  • Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented, yet flexible.
  • Audio Visual experience a plus
  • Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues.
  • Knowledge and the ability to support Microsoft operating systems, including networking component, hardware, peripheral devices.
  • Knowledge and experience in conference center environment.
  • Microsoft Windows, Office Suite, iManage DeskSite, Citrix, PeopleSoft, Carpe Diem, Avaya, ITSM, etc.

If this is an opportunity that you're interested in please email your resume to:(see below)



Posted Date: 01 Oct 2019 Reference: JSSB