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Job Details


Care Manager (Full Time)

Location: Cleveland, Ohio Country: United States of America

Reports to: Program Supervisor

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.

The Care Manager is responsible for the assessment and care management of long- term clients of any age enrolled in the waiver programs. Social Worker (LSW) or Registered Nurse (RN) licenses are required. At least one year of experience working with individuals with physical or behavioral disabilities in a home health care, medical social work, or behavioral health environment is required.

Job Duties:

Evaluate assessment and care management data to determine ongoing program eligibility, care needs, and service options.

Make Level of Care determinations for consumers as part of initial, annual and event-based (if applicable) assessment process.

Complete enrollment process of eligible consumers into the appropriate program.

Develop and implement an individualized care plan for consumers and collaborate with Assisted Living Facility staff to develop and implement an individualized care plan for all AL enrollees as appropriate. Care Plans include direct Care

Manager interventions to address a consumer's unstable conditions.

Collaborate with the Departments of Job and Family Service to establish and/or maintain Medicaid eligibility.

Monitor and evaluate the individualized care plan, service quality and program eligibility.

Provide education and support to consumers and their caregivers.

Advocate on behalf of consumer and/or caregiver/family and assist individuals in securing appropriate services and care settings in collaboration with providers of service(s).

Transition dual eligible consumers into the Integrated Care Delivery System aka My Care Ohio as appropriate

Disenroll all ineligible consumers from the waiver program as appropriate.

Apply judgments and perform clinical practice based upon education, experience and professional practice standards.

Maintain minimum proficiency in all requisite computer applications and software.

Maintain consumer confidentiality according to agency policy.

Report abuse, neglect, or exploitation of older adults as a mandated reporter as required by Ohio law.

Abide by the professional code of ethics established by licensure.

Participate in trainings, meetings, in-services and continuing education opportunities; also participates in MyCare Ohio trainings and meetings as requested by supervisor or manager.

Meet time frames for timely and accurate completion of documentation.

Ability and willingness to travel to community and consumer locations within out five county service areas (Cuyahoga, Lorain, Geauga, Lake and Medina counties).

Perform other duties as assigned by supervisor as needed to meet agency goals.

This position's primary duty is to perform work directly related to the successful operation of the Agency. Accordingly, the employee must exercise discretion and independent judgment with respect to matters of significance.

All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts.


Current licensure as a social worker by the State of Ohio Counselor and Social Work Board, or as a Registered Nurse with the Ohio Board of Nursing.

At least one year of experience working with individuals with physical or behavioral disabilities in a home health care, medical social work, or behavioral health environment is required.

Excellent verbal and written interviewing and assessment skills.

Basic knowledge of major chronic disabling illnesses for persons of all ages, disease processes, and normal aging or special knowledge in pediatrics and young adults.

Ability to effectively communicate with the disabled and elderly populations and general public, both in person and by phone.

Ability to communicate in a collaborative, effective manner with others and to maintain good working relationships.

Ability to comprehend written material related to essential job functions.

Ability to comprehend basic medical terminology.

Knowledge of local resources for older adults and persons with disabilities.

Ability to comprehend, recall, and apply facts related to essential job functions.

Ability to analyze, evaluate, and implement a reasonable course of action based on available information.

Ability to detect specific odors related to the assessment of a client's health/hygiene and the safety of the client's environment.

Ability to ambulate enough to access private homes/locations which may not be readily accessible.

Must have basic computer skills, including Microsoft Office applications.

Ability to use and transport a laptop computer and case, therefore must be able to lift/carry a minimum of twenty (20) pounds.

Must have a car available during working hours, as well as the ability to legally drive a car.

If you are interested in joining our team of professionals, please forward your resume and cover letter.

We look forward to hearing from you!

Western Reserve Area Agency on Aging (WRAAA) is committed to provide equal employment and advancement opportunities to all people. Employment decisions are made based on each person's performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by law.

Posted Date: 20 Mar 2018 Reference: CB Employment Agency: Western Reserve Area Agency On Aging  Contact: HR