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Job Details

 

IT Organizational Change Management Analyst/Coordinator (Full Time)

Location: Seattle, WA Country: United States of America Rate: $46.81 - $70.21 Hourly
 

IT Organizational Change Management Analyst/Coordinator

Salary: $46.81 - $70.21 Hourly
Location: Seattle, WA
Job Type: Civil Service Exempt, Regular, Full-time
Department: Seattle Information Technology
Job Number: 2019-01773
Closing: 11/19/2019 4:00 PM Pacific

Position Description
Seattle IT is changing ... we're excited about what's next! If you combine a visionary mindset with a hands-on approach to leadership ... the status quo isn't good enough, and you have the drive to make a difference ... this position is a once-in-a-career opportunity! Join us!

Department Overview
The City of Seattle is seeking qualified candidates for the position of IT Organizational Change Management Analyst/Coordinator with Seattle Information Technology (IT).

As a city, Seattle is known as a progressive leader in technology, innovation and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice amongst other things, making our City what it is today and shaping our exciting future. The organization's workforce plays a critical in making this possible.

Seattle IT is the technology backbone of the City of Seattle's complex operations and its ability to deliver a wide array of services for the residents of Seattle. The 700+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. Our vision is simple: be a Best-in-Class digital services delivery team and set best practices for others to follow.

Job Responsibilities


Position Overview & Description
Seattle Information Technology's Organizational Change Management Analyst/Coordinator role requires highly motivated and qualified professional who are passionate about enabling individuals to bring their best every day to the roles they fill. This role will support the effort of developing a healthy, positive, engaged and productive culture throughout all our IT staff, and build the Best-in-Class digital service delivery team. This position will report directly to the Organizational Change Management Practice Lead.

The Organizational Change Management Analyst/Coordinator will work closely with the Practice Lead to improve cultural environments, based on approved best practices, processes and templates so that our IT Teams are enabled to successfully deliver services. The cultural changes include helping leadership to adopt, embrace, model and demonstrate servant leadership, and create a culture of high engagement and high performing teams.

Job Responsibilities
The Information Technology Organizational Change Management Analyst/Coordinator role needs a highly motivated self-starter team member, with a strong work ethic, emphasis on continuous learning and improvement, and a strong passion for supporting our people through change. This includes our internal Information Technology teams, and those whom we connect with and support throughout the city.

This role will support the OCM Practice Lead to collaborate with IT Human Resources to update and support actualization of the behaviors for all our team members, measure the accountable for performance standards as outlined in the employee handbook, including equity and inclusion approach to our daily tasks.

The Organizational Change Management Analyst/Coordinator is responsible for supporting, building and maintaining quality relationships across the organization. This role will need to quickly and accurately identify barriers to individual and group success and provide a mitigation strategy to support productive cultures and high performing teams.

Gather and evaluate information from multiple sources for planning and readiness enablement, including interpreting high-level information; abstracting from low-level information to a general understanding; and evaluating behaviors to perceive the underlying needs of the team and/or individual.

Support and perform organizational change readiness assessments in alignment with the culture roadmap and identified objectives for individuals, workgroups, divisions and department goals and objectives.

Role Characteristics

  • Highly developed written and verbal communication skills.
  • Prior experience in leveraging performance management to create high productivity teams.
  • Demonstrated experience to presenting to an organization's senior leadership.
  • Seasoned facilitator of discussions amongst a diverse stakeholder audience.
  • Strong change management experience in some of the following delivery areas (strategic change, organizational development, business transformation, communications, training, leadership development).
  • Demonstrated history of successfully providing guidance and advice to a broad range of IT stakeholders on how to leverage strategic change management principles.

Qualifications

NOTE:
Equivalent combinations of education and experience will be considered for the required qualifications.

  • Bachelor's Degree in business or public administration, organizational development, planning, project management, finance, economics, or a related field or equivalent combinations of education and experience.
  • Three (3) years' experience managing complex organizational change projects and providing planning & strategic recommendations for executive management or elected officials.
  • Three (3) years' experience of developing and applying change methodology to large, complex service delivery initiatives.
  • Excellent oral and written communication skills as demonstrated by work products.
  • Basic Project Management skills, ie: and ability to use MS Project or similar tools to help teams visualize project phases and work breakdown structure.
  • Knowledge of Objectives & Key Results [OKRs], development of performance metrics and key performance indicators in strategy execution and process improvement.
  • Ability to identify and lead teams to self-develop their own culture roadmap, identify their Functional Role statements, and create a self-directed model of success, in alignment with Departmental goals.
  • Strong creative problem-solving, negotiation, and facilitation skills, and the ability to work collaboratively, and be self-directed.
  • Proven cultural change skills, demonstrated experience of how to create a culture by design.
  • Strong change management experience in some of the following delivery areas (strategic change, organizational development, business transformation, communications, training, leadership development).
  • Ability to provide guidance and advice to a broad range of IT stakeholders on how to leverage strategic change management principles.
  • Able to engage with all levels of an organization, including executive and senior-level staff and front-line staff.
  • Ability to move easily between leading, supporting, designing, developing, implementing roles.
  • Ability to build trust and engagement across teams and organizational structures.
  • Ability to execute, design and deliver a change management program in a large, complex environment.
  • Highly developed written and verbal communication skills.

NOTE: Submit cover letter & resume along with NeoGov application.
NOTE: Employment contingent upon successful completion of comprehensive background investigation in compliance with Seattle's Fair Change Employment Ordinance SMC 14.17. Background investigation may include CJIS certification conducted under the purview of Seattle Police Department.

Additional Information

Desired Qualifications:

  • Continuing education with specialization in organizational development, organizational change management or related field. Certification in organizational development and/or change management may be considered in lieu of a master's degree.
  • Prosci® certification.
  • CCMP® certification.
  • Prior experience of building programs and initiatives using design thinking and systems thinking principles.

Ability to grow organizational capacity, leveraging such standards as:

  • Application of LEAN principals and methods including problem solving,
  • Application of LEAN principals and methods including problem solving,
  • Value stream mapping,
  • Customer journey mapping,
  • Visual management,
  • Functional Role development,
  • Mapping individual performance to department performance to organizational strategies in support of cultural accountability and success development.
Agency City of Seattle
Address Seattle, Washington, 98104 

Posted Date: 12 Nov 2019 Reference: JS064729SEATTLEWA Company: City of Seattle - Seattle Information Technology Department Contact: City of Seattle - Seattle Information Technology Department