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Salford - £35k - £40k per annum + Pension + career development Permanent Posted: Tuesday, 12 February 2019
Applicants must be eligible to work in the specified location

Are you currently in a communication provider, frustrated by your current environment and looking for a rapidly growing, forward thinking organisation? Are you a service desk manager or team lead in IT, Telecoms or Solution provider looking for a new challenging role and managing 1st and 2nd line teams? Or are you in a senior service desk role and seeking that step in to service desk management.

WHATS IN IT FOR YOU? Opportunity to join one of the UK's most successful Internet Service Providers are seeking a service desk manager to join at an exciting time for the business as in the last 18 months they have acquired four organisations, with plans to grow further. You will be the decision maker on the teams structure and processes to ensure the efficiency of the service desk is at its optimum. In terms of the culture you can wave goodbye to corporate red tape, old fashioned mind set and hello to a modern, ambitious atmosphere. Career development as the business continues to grow and this is an integral role within the organisation, forming part of a management board. Funding for accreditations and training is constantly provided for every area and team.

WHAT WILL YOU BE DOING? You will assist the technical services manager with planning and committing of resources within the team as well as communicating effectively within the service support team and with account managers to ensure the very best service is delivered to thousands of customers. You will need to manage, motivate and drive the 1st and 2nd Line Teams ensuring that SRs are responded to and managed appropriately within a structured customer service environment. The successful Service Desk Manager will own KPIs for their area of operation and will provide regular reports on performance. Working within an ITIL structured working environment you will be responsible for training the team and reviewing individual staff performance. You will also provide regular and ad-hoc performance reports to the business.

Service desk manager experience:
* Experience of working in busy technical service desk environment either in a Senior Operative or Team Lead role
* Hands on experience with a service desk or helpdesk software
* Confident in acting as a team member to inspire and motivate.
* Must be self motivated and able to address issues as they arise, needs to be able to own the issue and escalate accordingly. Will make decisions in line with best practice and via consultation with the senior members of the business.

This role opens itself up to someone looking for that next step in their career and moving from a senior position within a service desk team, or someone in a similar managerial position who is interested in joining a rapidly growing telecommunications organisation.

Hit apply to be considered or if you are interested but don't have a CV ready then give me a call

Salford, UK
£35k - £40k per annum + Pension + career development
James McLaughlin 
12/02/2019 18:09:32

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