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London - Up to £40k + benefits! Permanent Posted: Thursday, 16 May 2019

2nd Line, Second Line, Desktop Support, Floorwalker, ITIL, Windows, Lotus Notes

Harris Global are recruiting on behalf of our market leading Financial Services client who are looking to hire a 2nd Line Support Technician to join their London team. The ideal candidate will possess experience of providing high quality 2nd line support, ideally in financial services.

Role will include, but not be limited to:

  • Overspill 1st line hunt group
  • 2nd line support work/Incident/Problem Management
  • Software installs + software packaging
  • System responsible for specific applications
  • New branches/branch moves
  • Projects/assignments
  • Desk moves
  • Early morning shift cover
  • Bank holiday cover
  • Colo/DR/BCP Testing and support
  • Server Administration
  • Creation of documents, FAQ, procedures

The ideal candidate will possess the following:

  • 2nd Line Support Experience
  • ITIL certified, understanding of Incident, Problem and Change
  • Excellent Knowledge of PC/Laptop hardware support
  • Excellent Knowledge of Windows 7, Windows 10 Support
  • Excellent knowledge of Lotus Notes
  • LAN/WAN/TCP/IP Network troubleshooting skills
  • Knowledge of Windows Server 2008 -2012
  • Active Directory administration
  • Ability to manage small projects
  • Understanding of virtualisation and VMware platforms
  • General application troubleshooting
  • Excellent customer service
  • Knowledge of DNS, DHCP
  • Project Coordination experience

2nd Line, Second Line, Desktop Support, Floorwalker, ITIL, Windows, Lotus Notes

London, UK
Up to £40k + benefits!
Harris Global
Jessica Field 
16/05/2019 10:06:32

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