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Cambridge - £17.00 - £17.50 per hour Contract Posted: Thursday, 16 May 2019

Role: Desktop Engineer
Location: Cambridge
Start: ASAP
Duration: 6 months
Rate: £17.50 per hour
IR35 Status: Outside

Role Overview:
A Desktop Support Engineer is required to work as part of a project team to assist with gathering and assessing knowledge of the Clients Lab Computing environment to enable shorter times for the introduction of new Lab instruments.

Essential skills/experience required:
Desktop support experience
Proficient in providing 1st Line Support for users via phone, email and via ServiceNow for incident and ticket requests for in scope hardware/software related issues in a timely manner
Possess a broad awareness of IT and dependencies between technologies such as Networks, Windows Server, Cloud hosting and database technologies
Develop, implement and support scripts to automate common tasks such as file copies and email alerting
Work with project teams to implement and support laboratory hardware and specialist OS images (Windows 7/10) that align to business needs when required.

Duties include:
Work as part of a project team to assist with fixing root causes of regularly recurring incidents
Work as part of a project team to collect inventory information to populate a new, centralised, shared inventory repository.
Provide a 'floor walking' service when in the labs, collecting inventory
Install and configure new PCs as part of the Technical Refresh initiative
Dispose of old PCs in accordance with existing processes
Assist with educating customers on the support model for clients in the Lab Computing environment
Being an ambassador for the new 'Digital Lab' service as it evolves.
Document and report on work completed to ensure compliance with Company procedures.
Maintain and improve customer satisfaction levels.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Cambridge, UK
6 months
£17.00 - £17.50 per hour
Certes Computing Ltd
Joanne Stanley 
16/05/2019 10:11:47

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