Are you an experienced Product Manager? If so, we have an exciting opportunity for you with a Financial Services firm based in London.

This is a perm position and the salary for this is up to £72K. This is a hybrid role with an expectation for 40% attendance.

For this role you will push and manage technology enable transformational change, innovation, discovery, and the core platform for colleagues/customers.

Responsibilities

• Key figure in the delivery of a new software platform for our Advice Products
• Continuously monitoring and optimising the Advice claims journey, to improve customer satisfaction and other product performance metrics throughout the entire end to end claims life cycle.
• Build strong engagement with the stakeholder network ensuring they are aligned with the Advice product vision and roadmap and receive all relevant communications.
• Lead and influence a cross functional team to ensure the team delivers products that meet business requirements/needs and delivers the right outcomes for our customers.
• Ensure data-driven decision making, identifying strengths, weaknesses, and opportunity's, based on interpreting qualitative and quantitative data.
• Working directly with the UX team to identify customer research opportunities to identify future roadmap items.
• Develop the end-to-end data processes to ensure the company is ready to manage an Advice failure efficiently and accurately.
• Product owner for the Advice scrum team.
• Breaking down and interpreting business problems and managing, prioritising, and grooming a backlog of user stories with detailed acceptance criteria.
• Managing dependencies and conducting UAT.
• Optimise your delivery team by tracking, reporting, and improving velocity, processes, best practices.
• Assist with deployments and production support issues.

Required experience:

• 5 years of active Product Owner, Product Manager experience
• Demonstrable experience in software/platform transformation programs delivering robust, scalable solutions into the business
• The transformation must be large scale fundamental change in business process and/or operating models through major initiatives like automation, delivery of platforms or completely new greenfield' products (Creating a website or mobile native apps is not applicable).
• Experience breaking down large ambiguous products into multiple epics over several phases and delivering against tight deadlines.
• Experience working with highly complex Back End systems with multiple processes and sub-processes.
• Expertise at being the voice of the customer.
• Experienced at understanding and interpreting customer needs and pain points.
• Expertise at both dealing with senior stakeholders as a Product Manager as well as creating detailed user stories and delivering products as the Product Owner for a sprint team.
• Experience at contributing towards product strategy and vision.
• Have excellent analytical and problem-solving skills, always looking to make data driven decisions.
• Have a collaborative approach, working across technical & non-technical teams and managing stakeholders.
• Be passionate and effective at delivering a product roadmap and Agile ways of working (SCRUM in particular)
• Be resilient to complexity and ambiguity in a fast-changing environment.
• Have strong project management and prioritisation skills.
• Be able to document the complex processes that drive and underpin the customer journeys.

The first 5 points listed above are absolutely non-negotiable, people without this experience will not be considered.