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Job Details

 

Sales and Client Success Graduate Consultant (Permanent)

Location: London Country: UK
 

DESK-BASED SALES AND CLIENT SUCCESS GRADUATE CONSULTANT

Logistics Reply produces the world's most advanced supply chain software platform. Many of the largest and most exclusive brands across fashion, automotive and retail use Logistic reply to manage their sourcing, storage and distribution operations globally. Logistics reply is a division of Reply, Italy's leading technology consultancy, which operates out of 20 offices Worldwide.

KEY RESPONSIBILITIES:

  • Main objective is to build long term, strategic relationships with clients in order to protect and develop 100% client delight, referenceability and to identify new opportunities in order to achieve maximum growth for Reply.
  • Serve as a resource for client references and provide strategic client insight including their current state of business, additional business opportunities, and challenges faced by the client.
  • Be the central point of contact for existing clients, conducting conversations via email or phone and acting as the clients' 'eyes and ears' within our business.
  • Understand and follow operational and support escalation procedures to field requests on to the appropriate team or individual in order to resolve challenges fast and within SLA.
  • Identify commercial opportunities and pass on requests quickly to the appropriate team member in order to gain a commercial advantage fast.
  • Proactively feedback updates, information and offers to clients and to review their success against client or internal KPIs.
  • Call upon excellent communication skills and an empathic nature to retain regular dialogue with clients, even if no new information has surfaced, in order to gain knowledge of client short, medium and long term account strategies.
  • Conduct on-boarding administration with clients for project roll outs.
  • Be resourceful in understanding client 'operations' in order to identify possible commercial 'opportunities' for Reply:
    • 'Operations' includes client growth strategy, key decision makers, key performance indicators and budget constraints.
    • 'Opportunities' include minor development, project work, consulting and sell/cross sell activities
  • Follow-up on leads and contacts provided by business development or marketing initiatives
  • Maintain an accurate, comprehensive and timely record of activity to enable transparency across the business and to facilitate activity reporting.
  • Given the global nature of our business, this role will require availability out of standard office hours in order to capture client issues that can be escalated as soon as possible.

REQUIRED SKILLS & EXPERIENCE:

Essential:

  • Excellent interpersonal and communication, problem solving, diplomacy, and influencing skills.
  • Pro-active, inquisitive, enthusiastic and resourceful in nature and outlook - an absolute 'can do' attitude with strong internal drive.
  • Motivated, self-starting, self-disciplined and ability to operate autonomously, but collaborative in outlook
  • Focused, determined and a real desire to exceed expectation
  • Begins work with the end in mind; willing to defer current benefits for future rewards.
  • Excellent time management, meticulous and accurate organisational skills.
  • An interest in technology and its impact on real people
  • Strong Microsoft Office skills (Excel, PowerPoint, Word) with practical ability to articulate concepts and analyse data

Desirable:

  • Sales skills and initiative to create new opportunities from existing accounts
  • Experience of building client relationships and negotiating terms
  • Ability to create and deliver formal presentations
  • An understanding of any part of Logistics, Warehouse Management, Transportation, Retail, eCommerce, Client Service
  • Technical background - either through qualification, experience, professional or personal interest

QUALIFICATIONS:

  • 2:1 or above at degree level educated in IT or Business Specialism.
  • Ideally a technically-qualified graduate interested in the commercial side and/or the impact of technology on real lives.


Posted Date: 18 Nov 2019 Reference: JS-SALES GRAD (LOGISTIC Company: Reply Limited Contact: Reply Ltd