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Job Details


C2C - Programme Manager (Contract)

Location: London Country: UK Rate: £700 - £750 per Day

My client, a leading logistics company, is seeking a Customer to Cash Programme Manager to deliver a transformation of their Customer to Cash processes and technology as part of a wider Shared Services Programme.

This role will play a crucial part in the programme that will look to achieve efficiency savings as well as transforming the operations and laying the foundations for longer term success for this ambitious company

Key Responsibilities:

  • Develop the vision and supporting roadmap for C2C, working closely with the GPO C2C, Programme Lead, Head of Group Receivables in order to do so
  • Advise on best practise in process, organisation and technologies (automation of credit and collections, self-serve, AI, robotics, pricing engines, digital, online customer journey)
  • Develop a business case and shape a programme of work to deliver the vision
  • Lead the implementation of the programme with the function
  • Help redefine and reorganise teams around end-to-end processes with single owners

Candidate Requirements:

  • Experience of implementing new operating models in the C2C Shared Services space
  • Demonstrate an understanding of the end-to-end C2C process, knowledge of leading edge technologies in this space, and proven delivery of a C2C function
  • Knowledge of core O2C and finance functions is essential
  • A strong background in delivering Shared Services
  • A firm understanding of customer journeys
  • Core programme/consulting skills and experience in managing large projects
  • Be credible up to Director level

Posted Date: 12 Jan 2019 Reference: JS-BBBH80832 Employment Business: Investigo Change Solutions Contact: Rory Wood