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Job Details


UX Researcher, English Speaker (m/f) (Contract)

Location: Nice - Sophia Antipolis Country: France Rate: Euros 400/Day

Functional Skills

¨ Excellent UX research skills with minimum 2 years experience

¨ Strong customer relations skills

¨ User empathy and ability to understand user goals, work context, skills, and terminology use

¨ Leaderships skills UX research activities in Customer Service organisation

Personal Skills

¨ Leverage shared goals to work closely with others

¨ Work within a team and adapt to any situation easily

¨ Creative and persuasive, and at the same time methodical and consistent

¨ Able to work on multiple projects simultaneously and adjust to changing requirements

¨ Excellent interpersonal skills are essential

¨ Completely self-driving with strong follow-through skills

¨ Works effectively with people from different backgrounds/cultures to accomplish business objectives, valuing and gaining benefit from the diversity of ideas/perspectives in a multi-cultural environment

Role Brief:

Are you an experienced UX researcher who enjoys working with large international Hi-Tech organizations? Working with the UX team you will lead, coordinate and carry out the setting up, running, and reporting on all aspects of qualitative and quantitative user experience research in the customer service domain.

UX Strategy

  • Work with internal stakeholders to help develop a UX strategy complete with user-focused research plans, testing plans, guiding principles, measurements, KPIs, and analytics.
  • Influence, via UX, the scope and direction or a product or service to generate value and impact on the market.

Plan UX Research

  • Analyze and refine stakeholders UX related requests and needs
  • Set up research objectives and help define project approach and user experience strategy
  • Define the UX research scope & applicable methods
  • Lead the recruitment process
  • Carry out the sessions

Conduct Informative UX Research

Plan, build, conduct, analyze:

  • Contextual and individual interviews
  • Focus groups
  • Field research: shadowing, observation, task analysis, etc.
  • Exploratory surveys

Based on research findings:

  • Generate personas
  • Generate experience maps

Create and Evaluate User Experience

Facilitate ideation design sessions with project/product/service teams to inject UX research findings in the design process (storyboarding, design studio, design charette, etc.)

Work with UX designers and UX writers to suggest directions for the UI design and support content based on research findings (information architecture, user interaction model & workflows, design consistency, etc.)

Plan, build, conduct, analyze user feedback sessions to evaluate the user experience

Share research findings and evangelize UX

For a full breakdown of the project details and position deliverables please send the latest version of your CV or call Brendan with you questions

Posted Date: 06 Dec 2019 Reference: JSCR/076614 Employment Business: emagine Contact: McCann, Brendan