Job Specification: Service Desk Analyst OR 1st Line Support Analyst (French & Dutch speakers only)

Minimum Years of Experience: 2 years +

Duration: 3 - 6 months Rolling

Location: Anderlecht - Belgium (90% onsite)

Languages: French & Dutch Speaking (Both languages are needed)

Full training will be provided in ServiceNow, ITSM, and Genesis

Overview:

Our client, a leading company in the IT services sector, is seeking 12 Service Desk Agents proficient in both French & Dutch, to join their team for a 3 to 6 months assignment.

The role entails providing first-line support at customer premises primarily located in Anderlecht, with potential assignments in Antwerpen.

Successful candidates will receive training on essential tools such as ServiceNow, ITSM, and Genesis, provided by our banking client.

This opportunity is suitable for individuals with a basic understanding of IT ecosystems and vocabulary, possessing soft skills such as a positive attitude, reliability, and punctuality.

Job Responsibilities:

• Provide first-line support to end-users, resolving technical issues efficiently.
• Absorb high call volumes by swiftly addressing queries and escalating when necessary.
• Collaborate effectively with internal teams and employees to ensure seamless service delivery.
• Participate in training sessions to enhance proficiency in ServiceNow, ITSM, and Genesis.
• Maintain a positive and customer-centric attitude throughout interactions.

Requirements:

• Proficiency in both French & Dutch (Mandatory)
• Basic knowledge of IT ecosystems and terminology.
• Medior profiles preferred, with 2-5 years of relevant experience in a similar role.
• Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client.
• Strong soft skills, including reliability, punctuality, and a positive attitude.
• Ability to work onsite at customer premises in Anderlecht, with potential assignments in Antwerpen.
• Must be legally eligible to work in Belgium.

Additional Information:

• The role is primarily onsite, with approximately 90% of the work conducted in Anderlecht.
• Candidates must be available for a 3 to 6 months assignment.
• Training on essential tools will be provided by the client.
• This is an excellent opportunity for individuals seeking to enhance their skills in a dynamic IT service environment.

If you meet the requirements and are ready to take on this exciting challenge, please submit your application detailing your relevant experience and language proficiency. We look forward to welcoming you to our team!