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Investigating Officer (Customer Disputes) Closing Date: 12 noon, Wednesday 1st May 2024 The CRU is now seeking Investigating Officers to join the CRU s Customer Care Team. The Customer Care Team is part of the Consumer Policy and Protection Division. The team plays a central role in ensuring energy and water customers know their rights, both now and as the sectors evolve. The team directly helps customers; investigating individual complaints as part of our independent dispute resolution service, providing an information service to customers, and identifying trends in customer issues sharing... more ->