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Global Enterprise Partners is looking for a Sr. Problem Manager, to join our multinational client on a long-term and remote freelance assignment. The Senior Problem Manager holds a crucial position within the client's Service Operations department. They are tasked with supervising and improving the problem management process, collaborating with other process owners, and ensuring smooth communication and data exchange among various IT and Business stakeholders. Their responsibilities include designing and updating Problem Management process policies, documenting workarounds and solutions, and... more ->