Risk Event Governance Manager

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An exciting opportunity has arisen for a Risk Event Governance Manager to join the Business Operational Support function at Diligenta.

You will play a pivotal role in delivering effective identification, resolution, and remediation for incidents, in line with regulatory and client expectations. Supporting the wider business area with in-depth knowledge, providing technical expertise to ensure the right Customer treatment and business outcome.

You will be responsible for managing and motivating a Team of Incident and Event Managers, ensuring key milestones are achieved in line with Client's expectations.

If you have experience in Risk or Operations Management and are looking to work for a company that offers great culture and good progression, then please apply today!

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Car Allowance
• Private Healthcare
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What you'll be doing

• Ensuring all Risk Events within Operations are identified and reported in accordance with client and internal standards.
• Assuring all Risk Events are resolved, and customer remediation completed to quality and timeliness targets.
• Associated SLAs are consistently met.
• Engagement of key stakeholders and effective training delivered at least annually, to ensure effective Risk Events management culture continues within Diligenta.
• Root cause themes for Risk events are effectively identified and reported and key stakeholders are effectively engaged to deliver improvements to reduce risk of reoccurrence.
• Maintaining relationships with existing clients in relation to Risk Event management, together with effective reporting.

What we're looking for

• Strong verbal and written communication and leadership skills.
• Ability to develop good working relationships with key stakeholders in the risk process (Customer Service Managers, business areas, OLT, Central Risk Function) - proven ability to influence.
• Excellent organisation, planning and time management skills.
• Can demonstrate sound understanding of market, industry, product, and regulatory knowledge that applies to the Business area, including an awareness of business and risk management practices.
• Awareness of compliance and legislative issues and procedures affecting business, and specifically the defined Policies and Procedures of Friends Life relevant to this role.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.