CareerBoard

Case Manager Your new company Our client is a luxury car manufacturer based in Theale; the company upholds their values through great customer service. Your new role Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions. To receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with products. To build up and continuously update individual specialist knowledge in relation to the products,...  more ->

Service Advisor - Reading BMW Salary £28,820.61 - £35,359.07 + OTE Up to £44,000 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll...  more ->

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Maidenhead. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice...  more ->

Head of Customer Services Salary banding £50-55k Dependent on experience.Job PurposeThe aim of the role is to be responsible for continually improving the Customer Service experience for customers to ensure the delivery of a premium end to end service. Developing culture, process and performance improvements and efficiencies for the customer and for leading/developing a team, who typically deliver customer interactions across multiple channels.Key Responsibilities/Accountabilities Providing leading edge "Proactive" & "Reactive" contact strategies that are customer defined. Increase NPS year...  more ->

About the role The Front of House Receptionsist must be an organised, friendly, and proactive person able to manage the front desk of this busy reception. The role will involve frequent contact with customers, insurance companies and other internal and external stakeholders. The successful candidate will also be responsible for delivering an exceptional customer experience. We are looking for an individual that has a proactive approach to issues and a can-do attitude. Key responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person...  more ->

My client are a growing business; they are looking for someone to provide product/after sales support to their customers. You will be dealing with queries by e mail and over the telephone. The queries could be regarding missing parts, installation difficulties, problems with use etc. The ideal candidate will have some plumbing or kitchen and bathroom sales experience/product knowledge. This role is to interview and start immediately. more ->